The new Support at Home program has reshaped aged care operations across Australia — and for many providers, claiming has become the single biggest operational pressure point. Since 1 November 2025, there are still organisations struggling to submit accurate claims. Delays, rejected submissions, and backlogs are...
Why are they so complicated… and how do you get them right? Support at Home isn’t just a new program...
Now, under Support at Home, providers must oversee even the contracted services clients arrange for themselves – known as “self- managed services”....
Give your teams the best chance of delivering safe, high quality care with information at their fingertips....
Here are the answers to common questions about the new Support at Home program from a client perspective....
Your clients may be benefiting from the new Support at Home program—but what about your admin team? Behind every care recipient is a hardworking back-office crew now facing one of the biggest administrative shake-ups in aged care history....
The new Aged Care Quality Standards are raising the stakes for home care providers. You are now just as responsible for services delivered by contractors as you are for your own staff. If something goes wrong, you could be held accountable—legally....
Here is why you should join other growing care organisations using VIPS Care...
Your care organisation needs smart business IT to operate the Support at Home program. ...
Accurate data will drive success in your home care organisation....