Support at Home is here — and it’s complicated.

20 May Support at Home is here — and it’s complicated.

It’s not just new quality standards.

It’s a whole new way of managing client co-payments, budgets, and funding pools.

And the admin burden? Massive.

Co-Payments Are Coming
Clients now pay a percentage of their care, based on:

1. Type of service – Clinical is covered; everyday help like cleaning or gardening? Higher client contribution.
2. Income & assets – Even full pensioners may pay; self-funded retirees pay more.

You’ll now need to invoice almost every client — monthly. And contributions can vary every quarter.

12+ Funding Pools Per Client
No more single-package simplicity. You now juggle:

• Up to 12 different funding pools
• Add-ons for clinical needs, short-term care, assistive tech
• Strict rules on spending, carryovers, and care plans
• Only approved services get funded — or you wear the cost

Clients Expect More
They’re paying more, and they’ll expect more. But only 10% of package funds go to care management. You need to deliver quality care — within tighter budgets.

You Need Smarter Admin, Fast
To survive, you’ll need:

• Automated rostering
• Dynamic client budgets that factor in all co-payments and funding rules
• Real-time tracking of 3-month blocks and carryovers
• Fast, accurate invoicing and reconciliation

Enter VIPS Care
Our platform does it all:

• Track every funding pool
• Build smart client budgets
• Flag vulnerabilities
• Manage contractors
• Reduce admin load
• Keep the Aged Care Quality Commission happy

In a failing market, VIPS Care helps you stay alive — and thrive.