About
VIPS Care was founded in 2022. But our story really began back in 1987 – with VIPS International.
An idea a long time coming
Through VIPS International, founders Doug Dick and Bruce Anderson transformed the way mobile workforces operate through smart technology.
They always recognised the potential of their platform for the home care market. But it wasn’t until their respective parents began to age that they saw the industry’s gaping inefficiencies – up close.
So much so, that they decided to switch their proven solution to another industry to meet the specific needs and challenges of home care.
And that’s how VIPS Care was born.
Backed by the best
Digitised processes. Real-time information. And user-friendly hand-held technology to help businesses with mobile workforces meet – and exceed – compliance standards.
It’s no wonder VIPS has been an influential technology provider across industries for so long.
From cosmetics and FMCG to retail and on-the-road sales, whatever the industry, the problem we solve is always the same: making complex processes simpler.
Now, thanks to VIPS Care, care service providers can reap the rewards too. And enjoy productivity, communication and transparency like never before.
Addressing your biggest challenges
Today, our team is made up of people with professional knowledge of aged and disability home care support services, so we know the real issues you face, firsthand.
Above all, we understand – and respond to – the key concerns raised in the Royal Commissions into the aged and disability sectors.
We’ve designed our application to transform the way you operate aged or disability home care support services. And it addresses the key challenges: risk management, accountability, cost, compliance and complaints – evidenced by dashboard-style reporting at the click of a button.
We make it a priority to respond to changes in regulatory requirements quickly – so you can keep up.
And we’re ready for Support at Home – once the detail is released.
Creating a solution for care organisations
At VIPS Care, we understand operational processes, pain points and challenges in care organisations. We have collaborated closely with a home care provider partner to develop a simple, smart software solution which is cost-effective. Cutting your back room admin costs and increasing oversight to your whole organisation.
VIPS Care is a single solution – with only one package level – premium. So you have full functionality and all the reporting you need.
No integrations – apart from your accounting package.
Keeping it easy and hassle-free
We strive to solve inefficiency problems. Not contribute to them.
That’s why our software is easy to understand. And easy to use.
Our secure software provides all you need to run your care organisation.
From smart rostering to service completion and approval flowing into both payroll – via our SCHADS award interpreter – and client billing. We’ve included automated invoices for client co-payments under Support at Home and full reconciliation with Services Australia.
The best part? We provide training – so your team knows how to use our platform from the start.
We’ll make sure you know how to drive VIPS Care before letting you out on your own.
Technology with a human touch
Anytime you need help, we’ll be right here waiting for you – a team of experienced, highly trained humans (not AI, not bots) with expert knowledge about our application……and about the new Aged Care Quality Standards.
You can contact us via our online helpdesk, or over the phone.
Whichever way you choose, you can expect the same outcome: high quality and responsive service – and your questions immediately addressed.
Time to boost efficiency – and improve your aged or disability home care support services?
